Document

Terms & Conditions

Welcome to Freegi!
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: "Client", "You", "Your", “Visitor(s)”,and “user(s)” refers to you, the person who logged on this Application and is compliant with the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us”, refers to our Company. "Party", "Parties", or "Us", refers to both the Client and us.
“Freegi” is a brand of Pristine Consumer Goods Private Limited (“Company”), a Company incorporated under the provisions of Companies Act, 2013 having its corporate office at Unit No. 302, 3rd Floor, Good Earth city centre mall Sector-50, Gurgaon-122001. The domain name www.freegi.in is owned by the Company. These terms and conditions outline the rules and regulations for the use of Freegi, a mobile-based application, operated and managed by Pristine Consumer Goods Private Limited.
The terms are recorded in terms of the Information Technology (IT) rules 2021 as notified by Government of India and this article comes under Rule 3 (intermediary’s guidelines). By accessing this mobile application, it is assumed that you accept these terms and conditions.
These terms and conditions are applied to both existing and future customers of the company. By clicking on the OTP button and by verifying the OTP on your registered mobile on the platform you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the company. The company retains complete rights to change the same without any prior notice to the user. We keep updating our terms & conditions from time to time and it is strongly recommended to read the same whenever you visit the platform.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING Freegi WEBSITE, Freegi ACKNOWLEDGE THAT USER HAVE READ, UNDERSTAND, AND AGREES TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND Freegi WEBSITE TERMS OF USE. IF USER DOES NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.
Services
You acknowledge to use our services/platform/marketplace including the products that we sell to our customers.
The company has complete rights to modify/change the services at any point of time without any prior notice to the customers. So, it is recommended to visit the section to read the updated services, before accessing the platform.
Pricing
All the products listed on the app/website will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes.
Objectionable Material
You understand that by using ‘Freegi’ app or any services provided on the ‘Freegi’ app , you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Application and any service at your sole risk and that to the fullest extent permitted under applicable law, SGSPL and/or IRCPL and its affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable to you.
Trademarks
All the trade names associated with us, and all products and logos denoted with TM are trademarks or registered trademarks of the Company or its Affiliates. Our trademarks shall not be used in connection with any product or service that is not our product or service.

 By signing up with Freegi, you agree to receive communication on WhatsApp, push notifications, SMS, Email, Customer Support Call, App and Website. You abide by the terms and conditions mentioned in the app.
 Freegi may at any time modify the terms and conditions mentioned in the app. You can still access the latest version of the Terms and Conditions at any given time. We recommend you to regularly review the Terms and Conditions. If the Terms and Conditions are not acceptable to you, please feel free to reach out to the Freegi support team.
Products Pricing & Offers
 Product prices listed on the app are dynamic and can be changed at any time.
 To avail Freegi offers, the minimum order amount should not be less than ₹300.
 Hourly flash deals’ prices vary according to the timing & stock availability.
 With membership subscription, one can avail all things that come under subscription list.

SUBSCRIPTION Terms and Conditions for Monthly Pack
 No membership, convenience, or subscription fee required to start a subscription of any product which is available for subscription.
 No delivery charges on your subscription orders.
 No minimum order value is required to start a subscription or to place a subscription order.
 Minimum wallet recharge will be required to initiate your subscription. The recharge amount will be credited to your Freegi Wallet.
 The amount will be deducted from your Freegi wallet only after the order is placed for the next day's delivery.
 Subscription orders will be placed for the next day's delivery subject to the availability of sufficient wallet balance in your Freegi Wallet.
 You can pause or cancel your subscription anytime (before your current order is processed).
 Product prices in subscriptions are dynamic and they may change as per market prices.
 No Packaging & Handling charges will be applicable.
 Product prices in case of subscription monthly pack(s) shall remain fixed over the respective duration of the pack.
 Once the respective duration of the monthly pack subscription has expired, it will be automatically renewed at the updated price, which may differ from the initial subscription price.
 7 days trial pack(s) are not auto-renewed upon the expiry of the respective pack.
Terms and conditions for receiving calls and SMS (Short Message Service).
These terms ensure smooth communication services while protecting the rights and privacy of both parties. Below are some common terms and conditions:
 You acknowledge and provide consents to receive calls and SMS from the company and its partners or affiliates.
 The content of the calls and SMS complies with relevant laws and regulations and does not contain offensive, misleading, or harmful material.
 No charges are associated with receiving calls or SMS.
 Users is provided with the option to opt-in or opt-out of receiving promotional calls and SMS.
 Company should adhere Privacy laws and regulations regarding the collection, storage, and use of personal information obtained through calls and SMS.
 Measures should be in place to protect users' personal information and prevent unauthorized access to call and SMS data
 User can lodge complaints on our toll free nos regarding unwanted or inappropriate calls and SMS .
 The company reserves the right to update or modify the terms and conditions, with proper notice to the users.
Weight Refund Policy
 Applicability: This weight refund policy pertains to fresh produce, specifically selected fruits and vegetables, procured through the Freegi platform. Freegi retains the authority to ascertain which products qualify for a weight refund under this policy.
 Minimum Refund Value: Customers become eligible for a weight refund only if the calculated refund value equals or surpasses Re 1. The amount for each item will be rounded down to the nearest rupee.
 Calculation Methodology: The weight refund calculations are conducted separately for each item, comparing the delivered weight with the weight indicated on the application at the time of order placement. The cumulative total of these individual calculations will then be applied to the entire order. This ensures a precise and itemized approach to the refund process.
 Refund Disbursement: The approved weight refund amount will be credited to the customer's Freegi wallet.
SHIPPING AND DELIVERY POLICIES
 For Freegi to arrange to deliver any Products that user have purchased, user shall be solely responsible for providing the correct and accurate postal/delivery details.
 Risk of loss and title for the Products that user purchase on the Website pass to user upon delivery of user’s purchased Products by the Logistics Supplier.
 Shipping of Products shall be subject to the policy and guidelines laid down in the Website from time to time which user may please go through.
 Freegi is not responsible for any delays in the shipping of user’s ordered and purchased Product/s, lost or missing Product/s or the incorrect delivery of the Product/s to user, which is due to user’s fault or due to inaccurate, false or incomplete information provided by user.
 Freegi provides the option of delivery at user’s chosen location (within agreed deliverable areas) as well as option to place an order online and collect it from specified locations.
 Freegi delivers within 2Hrs of order placement to customer’s location. If user fails to take delivery in this period as mentioned, user needs to contact customer care team by phone or email. In case user wants modification in delivery timelines or wants to cancel the order, user can inform the customer care team by whatsapp or email. Freegi customer care team will also call in case user is not available to take delivery at the time of delivery.
 In case of any issues with taking delivery in the given timeframe, user can inform the customer care team within 30 Min of order placement for change in time slot by whatsapp or Email.
 In case of any issues with honouring the delivery timelines from our side owing to circumstances beyond our control, user will receive a call from Freegi customer care.
 Freegi will try to ensure delivery of all products ordered by user, however due to unforeseen issues, there is possibility that Freegi may not be able to deliver a product ordered by user. User will receive a mail notification from Freegi customer care informing user about items that Freegi cannot deliver. User may also ask for cancellation/modification of order on account of this by calling customer care before delivery. vi. It is user’s responsibility to count and check all the products while accepting the products as per user’s order. No dispute will be entertained by Freegi once user accepts the products at the delivery point/collection points. Delivery person will come with an invoice and user can check invoice and all products.

Shipping Charges:
Freegi will do free Home delivery for order value of Rs. 299/- and above. However, Home delivery charges of Rs. 30/- will be charged for order value which is less than Rs. 299/-

 RETURNS, REFUNDS, EXHANGE AND CANCELLATION POLICIES Fruituncle has "no questions asked return policy" which entitles all customers to return the product at the time of delivery if they are not satisfied with the quality.

License
Unless otherwise stated, Freegi and/or its licensors own the intellectual property rights for all material on Freegi. All intellectual property rights are reserved. You may access this from Freegi for your own personal use subjected to restrictions set in these terms and conditions.
You must not :
 Republish material from Freegi.
 Sell, rent, or sub-license material from Freegi.
 Reproduce, duplicate, or copy material from Freegi.
 Redistribute content from Freegi.
 Use any data mining, robots, or similar data gathering and extraction tools.
 Utilize any information related to the company marketplace or/and of its affiliate(s) without any written consent from the company.
 Try to gain access to Freegi’s platform/marketplace by any illegal means.
Termination
This User Agreement is effective unless and until terminated by Freegi. You may terminate this User Agreement at any time, if you discontinue any further use of this Site. Freegi may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to the application, such termination will be without any liability to Freegi. Upon any termination of the user agreement by either you or Freegi, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the user agreement or otherwise. Freegi's right to any comments shall survive any termination of this user agreement. Any such termination of the user agreement shall not cancel your obligation to pay for the product already ordered from the mobile application or affect any liability that may have arisen under the user agreement.
Refund & Return Policy
REFUND IS OFFERED ONLY FOR ORDERS PLACED ON freegi.in.
When is my refund initiated?
Freegi initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary with the time taken by the logistic partner to deliver the return to our wearhouse. In case of any refund discrepancies, Freegi may, at its sole discretion, request you to share with us a screenshot of your bank statement.

When can I expect my refund?
After the refund has been initiated by freegi.in, the refund amount is expected to reflect in the customer account as per the following timelines:
• NEFT - 1 to 3 days post refund initiation.
• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner.
HOW TO CANCEL MY ORDER?
You can cancel an order until it has not been packed in our Warehouse. This also includes items purchased on sale. Any amount paid will be credited into the same payment mode using which the payment was made.
4.Exchange And Return Policy
EXCHANGE
If a piece is exchanged once, it cannot be exchanged the second time.Only orders placed on the freegi.in website are eligible for refund if requested by the customer, if product purchased elsewhere has any quality issues we will be happy to replace the same(with the same item).
How to Exchange?
You must inform us by sending us an email to support@freegi.in with order no. and attach an image of the piece purchased. Once you have mailed us, we will arrange a reverse pickup.(we can only ship the replacement or initiate refund once we receive the returned items from the customer.)
PLEASE NOTE DUE TO THE CURRENT COVID-19 CRISIS RETURN OF GOODS IS TAKING LONGER THAN USUAL.
freegi.in reserves all rights to inspect the condition of the product before processing any returns or exchanges. We offer credit notes too in case the product you have requested for exchange is sold out or unavailable for any given reason.
Credit notes are issued by email.
Credit notes are valid for three months from date of issue.
Credit notes must be redeemed in one go.
RETURN
If for some reason, you are unsure of the product and you wish to return it you can do that within the 30 days of purchase(from rabitat website only).
How to Return?
• Return is a simple two step process-
• Click a picture of your product (incase there is a defect or issue make sure you capture this in a photograph or video).
Mail us at support@freegi.in these photos along with a copy of your invoice and reason for return.
Once you have mailed us, we will arrange a reverse pickup.(we can only initiate a refund once we receive the returned items from the customer.)
Freegi reserves all rights to inspect the condition of the product before processing any returns or exchanges.
Privacy Policy

Pristine Consumer Goods Pvt Ltd built the Freegi APP (the “Platform”) as a Free app. This SERVICE is provided by Pristine Consumer Goods Pvt Ltd at no cost and is intended for use as is.
This privacy policy (Privacy Policy) describes the policies and procedures applicable to the collection, use, disclosure and protection of Your information shared with Us while You use the Platform, and for the purpose of this Privacy Policy We, Us, or Our refers to any of the Company or Pristine Consumer Goods Pvt Ltd or both of them, wherever context so require and the terms You, Your, Yourself or User refer to user of the Platform. We value the trust You place in Us. That is why We maintain reasonable security standards for securing the transactions and Your information. We may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you accept any changes. This policy is effective from Mar 3, 2024.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Freegi unless otherwise defined in this Privacy Policy.
This Privacy Policy is incorporated into and subject to the terms of use available on the Platform (“Terms”) and shall be read harmoniously and in conjunction with the Terms. All capitalised terms used herein however not defined under this Privacy Policy shall have the meaning ascribed to them under the Terms.
1. Collection of Information
We collect various information from You when You access or visit the Platform, register or set up an Account on the Platform or use the Platform. You may browse certain sections of the Platform and the Content, without registering an Account on the Platform. However, to avail certain Services on the Platform, You are required to set up an Account on the Platform. This Privacy Policy applies to information(s), as mentioned below and collected about You:
a. Personal Information: You may provide certain information to Us voluntarily while registering on the Platform for availing Services including but not limited to Your complete name, mobile number, location and any other information voluntarily provided through the Platform (“Personal Information”). The act of providing Your Personal Information is voluntary in nature and We hereby agree and acknowledge that We will collect, use, store, transfer, deal with and share such details in compliance with applicable laws and this Privacy Policy.
b. Sensitive Personal Information: For the purpose of this Privacy Policy, Sensitive Personal Information consists of information relating to the following:
i. passwords
ii. financial information such as bank account or credit card or debit card or other payment instrument details;
iii. physical, physiological and mental health condition;
iv. sexual orientation;
v. medical records and history;
vi. biometric information;
vii. any details relating to the above as provided to a body corporate for providing services; and
viii. any details relating to the above, received by a body corporate for processing, stored or processed under lawful contract or otherwise.
ix. any other information that may be regarded as Sensitive Personal Information” as per the prevailing law for the time being in force.
Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive Personal Information.
You may be asked for the payment details to process payments for the Services. You may also be asked to provide certain additional information about Yourself on a case-to-case basis.
a. Transactional Information: If You choose to avail the Services through the Platform, We will also collect and store information about Your transactions including transaction status, order history, number of transactions, details and Your behaviour or preferences on the Platform. All transactional information gathered by Us shall be stored on servers, log files and any other storage system owned by any of Us or by third parties.
b. Location Based Information: When and if You download and/or use the Platform through Your mobile, tablet, and/or any other computer sources or electronic devices, We may receive information about Your location, Your IP address, including a unique identifier number for Your device. The information You provide may be used to provide You with location-based Services including but not limited to search results and other personalized content. If You permit the Platform to access Your location through the permission system used by Your device operating system, the precise location of Your device when the Platform is running in the foreground or background may be collected. You can withdraw Your consent at any time by disabling the location tracking functions on Your device. However, this may affect Your experience of certain functionalities on the Platform. In addition to the above, Your IP address is identified and used to also help diagnose problems with Our server, resolve such problems and administer the Platform. Your IP address is also used to help identify You and to gather broad demographic information.
The primary goal in doing so is to provide You a safe, efficient, smooth, and customized experience on the Platform. The information collected allows Us to provide the Services and/or features on the Platform that most likely meet Your needs, and to customize the Platform to make Your experience safer and easier. More importantly, while doing so, We collect the above - mentioned Personal Information from You that We consider necessary for achieving this purpose.
We may also collect certain non-personal information, such as Your internet protocol address, web request, operating system, browser type, other browsing information (connection, speed, connection type etc.), device type, the device's telephone number, URL, internet service provider, aggregate user data, software and hardware attributes, the URL of the previous website visited by You, list of third-party applications being used by You, pages You request, and cookie information, etc. which will not identify with You specifically, the activities conducted by You(“Non - Personal Information”), while You browse, access or use the Platform. We receive and store Non-Personal Information by the use of data collection devices such as “cookies” on certain pages of the Platform for various purposes, including authenticating Users, store information (including on Your device or in Your browser cache) about Your use of our Services, remembering User preferences and settings, determining the relevancy of content, delivering and measuring the promotional effectiveness, and promote trust and safety, analysing site traffic and trends, and generally understanding the online behaviours and interests of people. Certain additional features may be offered on the Platform that are only available through use of a “cookie”. We place both permanent and temporary cookies in Your device. We may also use cookies from third party partners for marketing and analytics purposes.
You are always free to decline such cookies if Your browser permits, although in that case, You may not be able to use certain features or Services being provided on the Platform.
In general, You can browse the Platform without telling Us who You are or revealing any Personal Information about Yourself. In such a case, We will only collect and store the Non -Personal Information. Once You give us Your Personal Information, You are not anonymous to Us. Wherever possible, while providing the information to Us, We indicate which fields are mandatory and which fields are optional for You. You always have the option to not provide the Personal Information to Us through the Platform by choosing to not use a particular Service or feature being provided on the Platform, which requires You to provide such information. We may automatically track certain information about You based upon Your behaviour on the Platform. We use this information to do internal research on Your demographics, interests, and behaviour to better understand, protect and prove service to You. This information is compiled and analysed by Us on an aggregated basis and not individually, in a manner that does not specifically identify You
If You choose to post messages on the Platform’s message boards, chat rooms or other message areas or leave feedback, We will collect and store such information You provide to Us. We retain this information as necessary to resolve disputes, provide customer support, respond to queries, and inquiries, and troubleshoot problems and improve the Services.
If You send us correspondence, such as emails or letters, or if other users or third parties send us correspondence about Your activities or postings on the Platform, We may collect and retain such information into a file specific to You for responding to Your request and addressing concerns in relation to Your use of the Platform.
We shall be entitled to retain Your Personal Information and other information for such duration as may be required for the purposes specified here under and will be used only in accordance with this Privacy Policy.
2. Use of Information
We use the information, for the following:
1. to provide and improve the Services on the Platform that You request
2. for internal business purposes and services, including without limitation, warehousing services, delivery services, IT support services, and data analysis services;
3. to resolve disputes, administer our service and diagnose/troubleshoot technical problems;
4. to help promote a safe service on the Platform and protect the security and integrity of the Platform, the Services and the users;
5. to design and improve the products and Services and customer relationship management processes;
6. to collect money from You in relation to the Services,
7. to inform You about online and offline offers, products, services, and updates;
8. to customize Your experience on the Platform or share marketing material with You;
9. to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited activity on the Platform;
10. to enforce and inform about Our Terms;
11. to process and fulfill Your request for Services or respond to Your comments, and queries on the Platform;
12. to contact You through email, SMS, WhatsApp, telephone and any other mode of communication in relation to the Services;
13. to allow Our service providers, business partners and/or associates to present customized messages to You;
14. to communicate important notices or changes in the Services, use of the Platform and the Terms/policies which govern the relationship between You and the Company, as applicable;
15. to conform to the legal requirements, compliance/reporting to regulatory authorities, as may be required and to comply with applicable laws;
16. to carry out Our obligations and enforce Our rights arising from any contract entered into between You and Us; and
17. to carry out research with relevant partners.
18. for any other purpose after obtaining Your consent at the time of collection (collectively “Purposes”).
19. The Company and/or Pristine Consumer Goods Pvt Ltd may occasionally ask You to complete optional online surveys. These surveys may ask You for Your contact information and demographic information (like pin code, or age). We use this information to tailor Your experience on the Platform, providing You with content that We think You might be interested in and to display content according to Your preferences. We use Your information to send You promotional emails, however, We will provide You the ability to opt-out of receiving such emails from Us. However, You will not be able to opt-out of receiving administrative messages, customer service responses or other transactional communications. We will not share Your Personal Information with another user of the Platform and vice versa without Your express consent.
3. Sharing of Information
a. Third Party Service Providers: We may disclose Your Personal Information to third party vendors, delivery partners, consultants, partners for carrying out research and other service providers who work for either of Us or provide Services through the Platform and are bound by contractual obligations to keep such Personal Information confidential and use it only for the purposes for which We disclose it to them and maintain the same level of data protection that is adhered to by Us. This disclosure may be required, for instance, to provide You access to the Services and process payments including validation of Your Payment Details, to facilitate and assist marketing and advertising activities/initiatives, for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the Services. You expressly consent to the sharing of Your information with third party service providers, including payment gateways, to process payments and manage Your payment-related information. We do not disclose Your Personal Information to third parties for their marketing and advertising purposes without Your explicit consent
b. Compliance with law: We may disclose Your information including Personal Information, to the extent necessary:
i. to comply with laws, regulatory requirements and to respond to lawful requests and legal process or an investigation,
ii. to protect Our rights and property, the users, and others, including to enforce the Terms or to prevent any illegal or unlawful activities, and
iii. in an emergency to protect Our personal safety and assets the users, or any person. In all such events We shall in no manner be responsible for informing You or seeking Your approval or consent. We may also share aggregated anonymized (and de-identified) information with third parties at Our discretion.
c. Acquisition Sale or Merger: We may, in compliance with applicable laws, share all of Your Personal Information (including Sensitive Personal Information) and other information with any other business entity(ies), in the event of a merger, sale, reorganisation, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of any of Us.
d. Sharing of information with third party for operation of the Platform: In the event the license agreement is terminated, or the territory of the license is modified or limited in any manner, We may share any or all Your Personal Information (including Sensitive Personal Information, if any) and Non-Personal Information with the incoming licensee continuity of smooth operation of the Platform and seamless user experience.
e. Sharing of information with any member of Our Group or affiliated entities, third parties and transfer outside India:: Subject to applicable law, we may at Our sole discretion, share Personal Information(including Sensitive Personal Information) to Our Group or affiliated entities, any third party that ensures at least the same level of data protection as is provided by Us under the terms hereof, located in India or any other country. By using the Platform, You accept the terms hereof and hereby consent to Us, sharing of Your Personal Information and Sensitive Personal Information to Our Group or affiliated entities, third parties, including in any location outside India, provided that they ensure that Your Personal Information and Sensitive Personal Information is protected in compliance with standards that are comparable to the standards of protection afforded to it in India.
For the purpose of this clause the term “Group” shall mean, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, including any Relative or Related Party (as such term defined in the Companies Act, 2013 to the extent applicable) of such person, holding, subsidiary Companies, etc.
You also specifically agree and consent to Us collecting, storing, processing, transferring, and sharing information (including Personal Information and Sensitive Personal Information) related to You with third parties such as with entities registered under applicable laws including payment gateways and aggregators, solely for Us to provide Services to You including processing Your transaction requests for the Services or to improve Your experience on the Platform.
4. Security Precautions and Measures
The Platform has reasonable security measures and safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration, in compliance with applicable laws. Further, whenever You change or access Your Account on the Platform or any information relating to it, the use of a secure server is offered. It is further clarified that You have and so long as You access and/or use the Platform (directly or indirectly) the obligation to ensure that You shall at all times take adequate physical, managerial, and technical safeguards, at Your end, to preserve the integrity and security of Your data which shall include and not be limited to Your Personal Information.
You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account. You agree to (a)immediately notify Us of any unauthorized use of Your Account information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. We cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by any of Us or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.
When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. Hence, we cannot guarantee that transmissions of Your payment-related information or Personal Information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Us or Our third-party service providers. We assume no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond Our control. You play an important role in keeping Your Personal Information secure. You shall not share Your Personal Information or other security information for Your Account with anyone. We have undertaken reasonable measures to protect Your rights of privacy with respect to Your usage of the Platform and the Services. However, We shall not be liable for any unauthorized or unlawful disclosures of Your Personal Information made by any third parties who are not subject to Our control.
Notwithstanding anything contained in this Privacy Policy or elsewhere, We shall not be held responsible for:
a. any security breaches on third-party websites or applications or for any actions of third-parties that receive Your Personal Information; or
b. any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. For the purpose of this Privacy Policy, a “Force Majeure Event” shall mean any event that is beyond Our reasonable control and shall include, acts of God, fires, explosions, wars or other hostilities, insurrections, revolutions, strikes, labour unrest, earthquakes, floods, pandemic, epidemics or regulatory or quarantine restrictions, unforeseeable governmental restrictions or controls or a failure by a third party hosting provider or internet service provider or on account of any change or defect in the software and/or hardware of Your computer system.
5. Retention of Your Personal Information: We maintain records of Your Personal Information only till such time it is required for the Purposes, or for as long as required by applicable law. When You request us to delete Your information, we will honour the said request, but we may retain certain information about you for the purposes authorized under this Privacy Policy unless prohibited by law.
6. Links to Other Third-Party Sites and collection of information: The Platform may link You to other third-party Platforms (“Third-Party Sites”) that may collect Your Personal Information including Your IP address, browser specification, or operating system. We are not in any manner responsible for the security of such information or their privacy practices or content of those Third-Party Sites. Additionally, You may also encounter “cookies” or other similar devices on certain pages of the Third-Party Sites and it is hereby clarified that the Platform does not control the use of cookies by these Third-Party Sites. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of Your information that You may be subject to. This Privacy Policy does not govern any information provided to, stored on, or used by these third-party providers and Third-Party Sites. We recommend that when You enter a Third-Party Site, You review the Third-Party Site’s privacy policy as it relates to safeguarding of Your information. We may use third-party advertising companies to serve ads when You visit the Platform. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to the Platform and Third-Party Sites to provide advertisements about goods and services of interest to You. You agree and acknowledge that We are not liable for the information published in search results or by any Third-Party Sites.
7. Public Posts: You may provide Your feedback, reviews, testimonials, etc. on the Platform on Your use of the Services (“Posts”). Any content or Personal Information and Posts that You share or upload on the publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available, and can be viewed by other users and any and all intellectual property rights in and to such Posts shall vest with Us. Your Posts shall have to comply with the conditions relating to Posts as mentioned in the Terms. We shall retain an unconditional right to remove and delete any Post or such part of the Post that, in Our opinion, does not comply with the conditions in the Terms or where applicable law requires us to remove such Post. We reserve the right to use, reproduce and share Your Posts for any purpose. If You delete Your Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by other Users.
8. Children's Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
9. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
10. Grievance Officer
We have appointed a grievance officer, under authorization, in accordance with the Information Technology Act, 2000 and the rules made thereunder, for the purpose of redressing any grievances or complaints you may have regarding the handling of Your Personal Information. You can contact the designated Grievance Officer for the purpose of this Privacy Policy, namely, Ms. Preeti Chaurasia, at support@freegi.in Please feel free to contact us regarding any questions on the privacy policy. You can also reach out WhatsApp number 9667315333.
Further, please note that the Platform stores Your data with the cloud platform of Google cloud platform provided by Google cloud platform, which may store this data on their servers located outside of India.

Contact Us
9667315333
support@freegi.in
Pristineconsumergoods@gmail.com
Corp. Office: Unit no. 302, 3rd Floor, Good Earth City Centre Mall,
Sector 50. Gurugram, Haryana. 122003
(Mon-Fri 10AM-6PM)

FAQs

When will you pick up my return order?
Your return order will be picked up within 7 days of placing the return request. However, we may ask you to self-ship your order if your pincode moves into a red zone. Read our detailed returns and exchange policy.

I am not sure which product to buy. Can you please help me out?
Sure! We are always available between 9 AM to 8PM. We will help you choose the best fit and best products. Kindly, call us at 9667315333 and one of our product specialists will guide you.

How do I register with Freegi
Follow these steps to register:
• Click SIGN IN / REGISTER at the top right corner of the page
• Click on REGISTER
• Enter your details
• Click on CREATE ACCOUNT
You are now registered with Freegi .

I have forgotten my login password, what do I do?

Please click "Forgot Password" on the login page & enter your email id. You will receive a link to help you reset your password.

I don't know how to place my order.?
Follow these steps:
• Select the product
• Select the weight
• Pick the color
• Click ADD TO CART
• Click on PLACE ORDER
• Enter your shipping details
• Select the mode of payment
• Note your order number
Can I see the products before I accept the courier?
We do not have an open delivery facility at this point in time. In case you are not happy with the item received, you can raise a return request through the return policy.

How do I cancel my order?
An order can be canceled via your Freegi account page until the order is shipped out. Go to the order history page and cancel the order. In case the order is already shipped out, please write to us via the contact us page. We will initiate the cancellation process.

Can I change my shipping address/Contact details after I have placed my order?
We can certainly change the address in case the order is not yet shipped from our end. contact us to get it changed. If the order is already shipped out, we will not be able to make any changes.

Do you provide Cash on Delivery in my area?
We depend on our courier partners to provide Cash on delivery options and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pincode by entering it on the product page, below ADD TO CART.

When will I receive my order? How can I check whether it is shipped or not?
We ship all our orders within 24-48 hours. Once the order is shipped, you will receive an email with the tracking number and the courier details.

I am not in town on the delivery date? Can I choose my delivery date?
Once the order is placed, please contact us and we will try to deliver the order on your preferred date. Please note, we do not deliver on Sundays and Public Holidays.

I have received an error after I entered my card details. What shall I do?
We apologize for the inconvenience caused. This can be a temporary issue. Please try again after a few minutes.

Why is there no Cash On Delivery service in my area?
We depend on our courier partners to provide Cash on delivery options and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pincode by entering it on the LOGIN page, below the ADD TO CART button.

Is there a charge for COD order?
We charge a nominal convenience charge on all Cash on Delivery orders. This charge shall not be levied if you opt for any prepaid mode such as Debit/Credit card, Wallet, or Gift cards.

How Does The Return/Exchange Pick-Up Process Work?
Step 1
PACK PRODUCTS
Ensure the products are unworn, unwashed with the original brand tags and packaging intact. Put the product with its original packaging in a box.
Step 2
SEAL BOX
Seal the box. This step is important to ensure that the courier partner does not open/ tamper with the contents of the box.
Step 3
HANDOVER TO COURIER & RECEIVE YOUR EXCHANGED PRODUCT
If your pincode has a reverse pickup facility, a courier person will come to your doorstep once the return/exchange process is initiated.
In case of Return, handover the packed box to the courier person for return. You will receive the refund once we have received the package in our warehouse.
In case of Exchange, handover the packed box to the courier person & you will receive your exchanged product at the same time.
You can also self-ship your products.

The product I want to return was bought on discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product.

In case I return the products, will the COD charges be credited back?
No. These are one time charges and are non-refundable.

How do I login on freegi?
You can login on freegi using the following ways :
- login with social accounts such as Google, Facebook
- login with your registered email address
- login with registered mobile number and OTP

Why is my account locked?
freegi locks accounts for a specified time period in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account after waiting for some time.